Terms & conditions
Terms & Conditions – Lonvera
Welcome to Lonvera. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
This website is operated by Lonvera. Throughout the site, the terms “we”, “us” and “our” refer to Lonvera. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.
2. Eligibility
To purchase from our store, you must:
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Be at least 18 years old, or have permission from a parent/guardian
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Provide accurate, current, and complete information when placing an order
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Use a valid payment method accepted on our site
3. Products & Availability
We make every effort to display our products as accurately as possible. However, colours, sizes, or designs may vary slightly due to photography or screen settings.
All products are subject to availability, and we reserve the right to limit quantities or discontinue items at any time.
4. Pricing & Payment
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All prices are displayed in GBP (£) and include applicable VAT where required.
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We accept payments securely through Shopify Payments (credit/debit cards, Apple Pay, Google Pay).
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We reserve the right to change prices at any time without prior notice, but confirmed orders will not be affected.
5. Shipping & Delivery
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Standard UK Delivery (Free): 7–12 business days
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Express UK Delivery: 4–7 business days
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Shipping times are estimates and may vary due to carrier delays or external factors.
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Once your order has been dispatched, you will receive a tracking link via email.
6. Returns & Refunds
We offer a 30-day return policy from the date of delivery. To be eligible for a return:
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The item must be unused, unworn, and in its original packaging.
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Proof of purchase is required.
Certain items (e.g., underwear, swimwear, sale items) may not be eligible for return for hygiene reasons. Please see our Returns Policy page for full details.
7. Intellectual Property
All content on this website — including images, text, logos, graphics, and designs — is the property of Lonvera and is protected by copyright and trademark laws.
You may not reproduce, distribute, or exploit any material without our prior written permission.
8. Limitation of Liability
Lonvera will not be held liable for:
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Delays or failure to deliver due to circumstances beyond our control
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Minor variations in product descriptions, colours, or sizing
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Any indirect, incidental, or consequential damages arising from the use of our website or products
9. Privacy & Data Protection
Your personal information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to such processing and confirm that all information provided is accurate.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
11. Contact Us
For questions regarding these Terms & Conditions, please contact us at: