Shipping policy
Shipping Policy – Lonvera
At Lonvera, we aim to provide a smooth and reliable delivery experience for every order. Please read the details below to understand our shipping process.
1. Processing Time
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All orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed the next business day.
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Once your order has been dispatched, you will receive a confirmation email with tracking details.
2. Shipping Options (UK Only)
We currently deliver within the United Kingdom.
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Standard UK Delivery (Free): 7–12 business days
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Express UK Delivery: 4–7 business days (additional fee applies, calculated at checkout)
Delivery times are estimates and may vary due to courier delays, weather, or peak shopping periods.
3. Order Tracking
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Once dispatched, you will receive a tracking number by email.
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You can track your package through the courier’s website for real-time updates.
4. Shipping Restrictions
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We currently do not ship internationally outside the UK.
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We cannot deliver to PO Boxes, BFPO addresses, or restricted locations.
5. Delays & Responsibility
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While we do our best to ensure timely delivery, Lonvera is not responsible for delays caused by courier services, customs checks, or factors beyond our control.
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If your order is significantly delayed, please contact our support team, and we will assist you in tracking or resolving the issue.
6. Lost or Damaged Parcels
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If your order is lost in transit, we will work with the courier to investigate and issue a replacement or refund.
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If your package arrives damaged, please contact us within 48 hours with photos of the damaged product and packaging.
7. Contact Us
For shipping questions, please contact us: