Privacy policy
Privacy Policy – Lonvera
At Lonvera, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following information:
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Personal details: Name, email address, billing and shipping address, phone number
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Order details: Products purchased, payment information, and order history
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Technical data: IP address, browser type, device information, and cookies
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Marketing preferences: Newsletter subscriptions and communication preferences
2. How We Use Your Information
We use the information we collect to:
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Process and deliver your orders
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Provide customer support and respond to inquiries
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Improve our website, products, and shopping experience
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Send marketing emails (only if you have opted-in)
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Detect and prevent fraud or unauthorized transactions
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Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data only with:
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Service providers: Such as Shopify, payment gateways, and delivery carriers to fulfil your order
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Analytics & advertising tools: (e.g., Shopify analytics, Meta Ads, Google Ads) to improve performance and marketing
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Legal authorities: If required to comply with applicable laws or protect our rights
4. Cookies & Tracking
Our website uses cookies to enhance your browsing experience. Cookies help us:
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Remember your preferences and shopping cart
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Analyse site traffic and performance
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Provide personalised ads and promotions
You can disable cookies in your browser settings, but some features of our site may not function properly.
5. Marketing & Communication
If you subscribe to our newsletter, we may send you updates about new arrivals, promotions, and special offers.
You can unsubscribe at any time by clicking the link at the bottom of our emails.
6. Data Retention
We keep your personal information only as long as necessary to fulfil the purposes outlined in this policy (e.g., order history, tax obligations, legal compliance).
7. Your Rights (UK & EU Customers)
You have the right to:
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Access the personal data we hold about you
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Request corrections to inaccurate or incomplete information
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Request deletion of your data (where legally possible)
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Object to processing for direct marketing purposes
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Request a copy of your data in a portable format
To exercise these rights, please contact us at support@lonvera.com.
8. Data Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. However, no method of online transmission is 100% secure.
9. Third-Party Services
Our store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products. Shopify may store your data securely on servers located in Canada, the US, and other jurisdictions.
For more details, please review Shopify’s Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us: